Technical Operations and Release Consultant
We are looking for a Technical Operations and Release Manager that will manage and provide successful release and operational delivery support services of supported infrastructure and systems. Your role will involve coordinating with both internal and external stakeholders to ensure timely and successful deployments while maintaining the stability and reliability of operations in support of the Identity Access and Credential Management (ICAM) program.
Support organizational objectives through client delivery, thought leadership, and internal availability. Establish repeatable processes and artifacts for use across Easy Dynamics teams. Work to identify and nurture growth opportunities with existing and new potential clients. Engage with trade associations or other groups supporting Easy Dynamics mission.
We are a fast-paced organization that values our people and always strives for excellence. Our delivery practices lean heavily on Agile methodology and our technologists are top notch. The Easy Dynamics culture is one of connection and collaboration across teams to ensure that we always put our best foot forward. Being in growth mode means that we are small enough that no idea is too small for discussion, and everyone is an impact player.
Responsibilities:
- Manage day to day operations in support of digital identity, credential, and access management (ICAM) infrastructure and application services and technologies to include Microsoft Azure, Entra ID, and SailPoint
- Follow defined release processes and procedures to ensure the efficient and reliable deployment and testing of updates such as software updates, system patches, etc.
- Understand operations and release management in a large enterprise environment; collaborate with cross-functional IT teams (such as Service Desk) to coordinate intake, triage items, support hand-off, and escalation processes between teams.
- Oversee and manage the prioritization, sequencing, and execution of release activities and resolution of conflicts or dependencies.
- Create documentation to support releases and collaborate with the Communications Manager to clearly document impacts to stakeholders.
- Develop and maintain as-built and release documentation, including release notes, deployment guides, and rollback procedures.
- Monitor service performance and stability in production environments, identifying and addressing any issues or bottlenecks.
- Conduct business analysis and develop Standard Operating Procedures and knowledge base articles in support of contract services.
- Lead post-release activities, such as monitoring for issues, conducting root cause analysis, and implementing corrective actions and process improvement.
- Manage in a hybrid environment leveraging traditional methods while modernizing to CI/CD based in an infrastructure as Code (IaC) environment.
- Conduct technical operational changes in adherence to change management processes for internal and production changes.
- Manage day-to-day operations of ICAM system operations, infrastructure, and compliance personnel.
- Meet the operational SLA metrics including timely response to user requests through email and ITSM tools.
- Provide consistent and accurate status reports in support of Program and Operational objectives.
- Communicate clearly and concisely to all levels of management, including government leadership.
- 8-10 years of experience independently managing IT operations and release management activities.
- 5 years of experience working directly with federal or business clients advising on program, process, and IT improvements.
- Strong verbal and written communications skills and ability to work independently.
- Experience working with Agile methods and tools.
- Experience with digital identity and access management services.
- Experience with operations automation and monitoring tools.
- Experience with Entra ID.
- Experience with Powershell.
- Experience with ITSM tools such as ServiceNow.
- Experience with SailPoint a plus.
- Bachelor’s degree in a relevant discipline.
- Preferred: Industry certifications including ITIL, CISSP, Azure, DevOps etc.
- US Citizenship required
- Ability to obtain a U.S. Government clearance
ABOUT EASY DYNAMICS
Easy Dynamics has nearly two decades of hands-on experience designing, deploying, and managing cybersecurity solutions across organizations of every size. We are builders, problem solvers, and trusted advisors who bring well-architected solutions and management consulting to our clients to align them with the best practices their missions demand. As industry leaders, we are committed to delivering unparalleled quality and service in all aspects of our organization and providing our customers with outstanding technical excellence and the business acumen to advise them on both tactical and strategic initiatives.
Easy Dynamics’ culture is best described as “East Coast address, West Coast attitude, driven by a unique combination of talented individuals who routinely deliver with innovation, and technical excellence. By building a world-class team of engineers and subject-matter experts, we’ve cemented our standing as a trusted provider of next-generation identity and risk management solutions. Other core capabilities include Velum Cloud delivery, automation and resilience.
Easy Dynamics is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal state or local laws.